Top 11 HIPAA-compliant customer support · knowledge management

Zendesk Guide is the highest-ranked Top 11 Document360 vs Zendesk Guide vs Intercom Articles: 11 Best Knowledge Base Software 2026 provider holding HIPAA compliance.

Why this answer

Filtered to entries that publicly document HIPAA compliance (in their security page, trust center, or marketing collateral). "In progress" claims do not qualify.

Showing all 4 matches. Top 11 publishes whatever the data supports — we don’t pad lists. See the full ranked Document360 vs Zendesk Guide vs Intercom Articles: 11 Best Knowledge Base Software 2026.

  1. #1Zendesk Guide(rank #2 in Document360 vs Zendesk Guide vs Intercom Articles: 11 Best Knowledge Base Software 2026)

    SOC 2, ISO 27001, ISO 27018, HIPAA

    Unbeatable integration with Zendesk Support for ticket deflection and AI-powered agent suggestions.

    Full Zendesk Guide review · Compare: Zendesk Guide vs Intercom Articles · Alternatives

  2. #2Intercom Articles(rank #3 in Document360 vs Zendesk Guide vs Intercom Articles: 11 Best Knowledge Base Software 2026)

    SOC 2 Type II, GDPR, HIPAA

    Delivers proactive, contextual help inside your app through its best-in-class messenger.

    Full Intercom Articles review · Alternatives

  3. #3Help Scout Docs(rank #8 in Document360 vs Zendesk Guide vs Intercom Articles: 11 Best Knowledge Base Software 2026)

    SOC 2 Type II, GDPR, HIPAA

    A simple, clean, and effective KB that's perfectly integrated with its user-friendly help desk.

    Full Help Scout Docs review · Alternatives

  4. #4Freshdesk(rank #9 in Document360 vs Zendesk Guide vs Intercom Articles: 11 Best Knowledge Base Software 2026)

    SOC 2 Type II, ISO 27001, GDPR, HIPAA

    A capable KB within a feature-rich, affordable, all-in-one customer support suite.

    Full Freshdesk review · Alternatives

Methodology: /methodology · No paid placement ever · Verified .